Refund policy
At Belle Dame, we understand that sometimes a purchase may not meet your expectations. We are committed to providing a fair and reasonable return and refund process. Please review the following guidelines before requesting a return.
How do I start a return?
To begin a return, visit our Returns page.
How long do I have to return a purchase?
Our return and refund process must be initiated within 30 days of delivery of your order.
Once your return has been authorized, please send the item(s) back within the time frame provided in your return instructions.
Can I cancel my order?
You may request to cancel your order within one hour after placing it. There are two ways to request a cancellation:
- Visit our Returns page and select "I want to cancel my order" as the reason.
- If you have an account with us, go to your Orders page for self-service cancellation.
Please note that updating addresses or shipping methods are not supported.
We will make every effort to accommodate cancellation requests submitted within this period, but cancellation cannot be guaranteed once an order has entered processing or fulfillment.
What if I received the wrong, damaged, or defective product?
If we sent you the wrong product, color, or style, or if your product arrived damaged or defective, please submit a return request and let us know what happened. We may ask for photographs of other information to help us assess the issue.
For approved returns results from an incorrect, damaged, or defective product, Belle Dame will cover the cost of return shipping by providing a prepaid shipping label. Once the return is received, we will issue the applicable refund to your original payment method.
What counts as a defective product?
A product is considered defective when it has a manufacturing or workmanship issue that materially affects its appearance, construction, or intended use. Examples may include significant holes or tears, open or incomplete seams, missing or detached components, substantial weaving or dyeing defects, or other faults that were present when the item was received.
Due to the nature of the materials and manufacturing process, slight variations in color, dimensions, weave, pattern placement, and fringe may occur between individual pieces. These minor variations are considered normal product characteristics and are not considered defects.
Damage resulting from normal wear, improper care or washing, snagging, staining, alteration, or other damage occurring after delivery is not considered a manufacturing defect.
What if I changed my mind about my purchase?
Change of mind returns are accepted within the 30-day return period. Returned products must be unworn, unwashed, unaltered, with tags attached, and otherwise in their original and resalable condition.
Customers are responsible for the cost of return shipping for change of mind returns. You may use the shipping carrier of your choice, but we require a trackable shipping method. Original shipping charges are non-refundable.
Large or high-volume returns, including orders where multiple colors, styles, or variants are purchased and a substantial portion of the order is returned, may also be subject to a restocking fee of up to 10% of the value of the returned product(s). If a restocking fee applies to your return, we will let you know before your return is authorized.
Restocking fees do not apply to approved returns resulting from incorrect, damaged, or defective product(s).
My return was authorized. What do I do next?
Once your return is authorized, please follow these simple steps:
- Pack the item safely: Place the product (must be in new, unworn, and original condition) in an appropriately sized envelope or box.
- Ship your return: Unless we have provided you with a prepaid return label, send the package back to us using the most economical tracked shipping method of your choice.
- Receive your refund: Once we receive and inspect your return, we will process a refund for the item(s)'s purchase price within two business days. Your bank or payment provider may require additional time for the refund to appear on your account.
Can I exchange my purchase?
We do not currently offer direct exchanges. If you would like another product, color, or style, you may return the original item(s) in accordance with this policy and place a new order.