FAQs

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support@belledame.ca

Monday to Friday: 9am - 5pm ET. Please allow 1 to 2 business days for us to get back to you.

Product

Many of our product photos have been taken in a professional photography studio. Factors such as setting, lighting, and post-processing may make the product appear slightly different.

Every product is different in terms of material composition and fragility of the fabric. Please consult the Fabrication and Care section in each product page for product-specific care details.

Yes. Our warehouse has many more product lines including hats, gloves, and other fashion accessories. Sign up for our newsletter to stay informed of new product releases!

Our products are sourced through reputable manufacturing partners in China.

Shipping

We are pleased to offer expedited shipping at a flat rate of $7.95 through Canada Post for deliveries to all Canadian provinces . At checkout, simply select the "Canada Post Expedited Flat Rate" shipping option.

We also offer additional shipping options with rates calculated at checkout based on the selected service and delivery destination. Delivery times will vary by shipping method.

We offer complimentary shipping for orders of $75 CAD or more.

Our warehouse works to process orders as quickly as possible. During periods of high order volume, please allow up to 2 to 4 days for processing. Once shipped, orders typically arrive within 3 to 5 business days, depending on your location.

We will provide a tracking number once the order has been processed.

Returns and Cancellations

Please visit our Start a Return page to begin the return process.

You have 1 hour to request a cancellation once an order is placed. Please see our Start a Return page and select "I want to cancel my order" in the "Return for return/cancellation" list. If you have an account with us, you may also access a self-service cancellation option through the Orders tab of your profile.

Customers have 30 days after delivery to initiate a return process. In general, item(s) must be returned in new condition with any tags attached. Please see our return policy for more details.

We do not currently offer direct exchanges. If you would like another product, color, or style, you may cancel or return the original item(s) in accordance with our return policy and place a new order.